The People Factor: Why Change Management Is the Key to Decision Intelligence Success

The promise of decision intelligence in public policy is real. It can help governments work faster, more consistently, and more fairly. But the gap between launching a system and actually using it well is wide. That gap is not usually about software bugs or missing data. It is about people, specifically whether the people who work with these systems every day trust them, understand them, and feel included in the process of rolling them out.